Content Strategy « XML Press

Understanding the (Content) Personalization Paradox

By Richard Hamilton, on July 18th, 2022

Learn about the need to standardize in order to personalize your content.

Thursday, July 21, at 8AM PT / 11AM ET

Join Patrick Bosek and Scott Abel for a chat with global content strategy expert and author of the The Personalization Paradox, Val Swisher, to discover the secret to personalizing content experiences at scale. You’ll […]

The Personalization Paradox

By Richard Hamilton, on March 8th, 2021

The new book from Val Swisher and Regina Lynn Preciado, The Personalization Paradox: Why Companies Fail (and How to Succeed) at Delivering Personalized Experiences at Scale, is now available.

According to Infosys, 86% of consumers surveyed indicated that personalized content has some impact on what they purchase, and 25% said that personalization plays a […]

The CX Trinity: Customers, Content, Context

By Richard Hamilton, on February 16th, 2021

50% off ($9.95) through March 15, 2021, at the XML Press eBook Store

The latest book from Alan J. Porter, The CX Trinity: Customers, Content, Context: Musings and Observations on the Dvolving Customer Experience, is now available. It looks at how we talk to customers, the content we provide to them, and the contexts […]

LavaCon Discount

By Richard Hamilton, on October 19th, 2020

If you’re still undecided about going to LavaCon (and why would you be?), here’s another incentive. You can get $100 off your registration using the discount code #RichardHamilton.

You can check out the conference, see who’s speaking, read the full program, and register at https://lavacon.org/2020.

There are pre-conference workshops on Friday and Saturday, October 23-24, […]

An Uneven History of Content Strategy

By Richard Hamilton, on September 3rd, 2020

XML Press author Rahel Anne Bailie has just published an essay, An Uneven History of Content Strategy, which traces the field content strategy starting from decades before anyone used the term “Content Strategy.” Her essay highlights the people and ideas that have coalesced into what we now call content strategy.

You will find references to […]

Voice and Tone Strategy Review in STC Technical Communication

By Richard Hamilton, on August 7th, 2020

John Caldwell’s book Voice and Tone Strategy: Connecting with People through Content is reviewed in the August 2020 issue of STC Technical Communication by Janice (Ginny) Redish.

In her review, Redish calls his book “… a short book full of practical advice.” See the full review here, courtesy of the Society for Technical Communication.

[…]

Voice and Tone Summit 2020

By Richard Hamilton, on February 25th, 2020

Join XML Press author John Caldwell for a Voice and Tone Summit on Thursday, February 27, 2020, at 5:30 PM at ServiceNow, 4810 Eastgate Mall, San Diego, CA. For details and to sign up go to San Diego Content Strategy Meetup.

John will discuss the voice and tone strategy building blocks and frameworks in his […]

Voice and Tone Strategy: A Handbook

By Richard Hamilton, on February 20th, 2020

The latest book in The Content Wrangler Content Strategy Book Series, Voice and Tone Strategy: Connecting with People through Content will be generally available on February 25, 2020. See the book page for information on pre-ordering the book.

Voice and Tone Strategy: Connecting with People through Content walks you through the steps needed to […]

Information Energy 2019

By Richard Hamilton, on March 18th, 2019

XML Press authors Rahel Anne Bailie and Ray Gallon will be speaking at Information Energy 2019 in Amsterdam, April 11-12.

Rahel, author of Content Strategy: Connecting the dots between business, brand, and benefits, will be speaking at the conference. Her talk is titled, “The Mechanics behind Info 4.0: Content Operations.”

Ray, editor of The Language […]

MindTouch Top 25 Content Strategist Influencers for 2016

By Richard Hamilton, on October 19th, 2016

MindTouch just published its list of Top 25 Content Strategist Influencers for 2016, and the names include eight XML Press authors, including Ann Rockley, who was named an Unparalleled Content Strategist Influencer, and XML Press authors Sharon Burton, Rahel Anne Bailie, JoAnn Hackos, Kevin Nichols, Alan J. Porter, Val Swisher, and Noz Urbina, who were […]

“I love the examples you give from both the real world and pop culture”
Lee Engfer, editor and writer at Mayo Clinic

Voice and Tone Strategy: Connecting with People through Content by John Caldwell $24.95 (print), $19.95 (ebook)

“Based on real-life experience, the book is sure to resonate with [corporate communicators] and give them plenty of ideas on how to rethink and hopefully improve their current approach.”
Libor Safar, Full review at Multilingual Magazine

Front cover of Localizing Employee Communications

Localizing Employee Communications: A Handbook by Ray Walsh. $24.95

Structured Writing: Rhetoric and Process by Mark Baker. $39.95 (print) $24.95 (ebook)

“Superb book for any writer”
– Review on Amazon

Front cover of The Insider's Guide to Technical Writing

The Insider's Guide to Technical Writing, 2nd Edition by Krista VanLaan. $35.95

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