Voice and Tone Strategy Review in STC Technical Communication

John Caldwell’s book Voice and Tone Strategy: Connecting with People through Content is reviewed in the August 2020 issue of STC Technical Communication by Janice (Ginny) Redish.

In her review, Redish calls his book “… a short book full of practical advice.” See the full review here, courtesy of the Society for Technical Communication.

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Why Content Localization Matters in Internal Communications

XML Press author Ray Walsh has just published an article on smarp.com titled Why content localization matters in internal communications.

The article explains how a good employee experience addresses employee needs and speaks their language.

Ray’s book, Localizing Employee Communications, is a practical guide to ending conventional communication practices that stand in the way of […]

Getting the Tone Right: Voice and Tone Online Event

Content Strategy Los Angeles is hosting a meetup featuring Oz Chen, Senior UX Writer at Credit Karma and XML Press author John Caldwell on Friday, May 22, 2020, from 10:30 AM to noon (Pacific Daylight Time (PDT)). For details and to sign up go to Content Strategy Los Angeles Meetup.

John will discuss the voice […]

Voice and Tone Strategy: A Handbook

The latest book in The Content Wrangler Content Strategy Book Series, Voice and Tone Strategy: Connecting with People through Content will be generally available on February 25, 2020. See the book page for information on pre-ordering the book.

Voice and Tone Strategy: Connecting with People through Content walks you through the steps needed to […]

New from Dovell Bonnett

Dovell Bonnett, who contributed the term Multi-Factor Authentication to The Language of Cybersecurity is making the PDF edition of his book, Making Passwords Secure: Fixing the weakest link in cybersecurity, available for a short time for free. To take advantage of this offer, which expires on July 12th, 2019, go to: Making Passwords Secure: Fixing […]

TC World Shanghai

XML Press author Ray Gallon will be speaking at TC World China in Shanghai, May 30-31, 2019.

Ray, editor of The Language of Technical Communication, will be giving a presentation titled “The Challenge of Information 4.0” and a workshop titled “Cognitive science applied to user assistance.”

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Information Energy 2019

XML Press authors Rahel Anne Bailie and Ray Gallon will be speaking at Information Energy 2019 in Amsterdam, April 11-12.

Rahel, author of Content Strategy: Connecting the dots between business, brand, and benefits, will be speaking at the conference. Her talk is titled, “The Mechanics behind Info 4.0: Content Operations.”

Ray, editor of The Language […]

The Language of Cybersecurity wins Touchstone award for excellence

The Language of Cybersecurity has received a 2018 STC Touchstone award for excellence from the Northern California Chapters of the Society for Technical Communication.

The citation for this honor highlights the usefulness of the references, the crispness of the writing, and the consistency of its format.

Congratulations to editor Tonie Flores and the 60+ industry […]

New Book from Language of Cybersecurity Contributor

Todd Fitzgerald, who contributed the term CISO to The Language of Cybersecurity has published a new book, CISO COMPASS: Navigating Cybersecurity Leadership Challenges with Insights from Pioneers.

CISO COMPASS includes personal, pragmatic perspectives and lessons learned from more than 75 award-winning CISOs, security leaders, professional association leaders, and cybersecurity standard setters.

The book is […]

Outsourcing Technical Writing: A Primer

The latest book in The Content Wrangler Content Strategy Book Series, Outsourcing Technical Writing: A Primer will be generally available on October 20, 2018.

Outsourcing stirs strong emotions. Employees associate it with layoffs, reduced quality, and plummeting morale. Managers often don’t understand the potential, thinking either that it will reduce their costs by large […]