Anne Gentle has decided that it’s time to take Conversation and Community: The Social Web for Documentation out of print. The social media landscape has changed radically in just a few years. While the information in the book is still valid and relevant, there are trends and technologies that were not in existence when Anne wrote the most recent edition, so she has decided that the best course is to take the book out of print and make it available for free.
Anne’s work history includes experience with open source materials, and in that work she developed an appreciation for attribution and open materials. As a result, this book is licensed under the Creative Commons Attribution-Noncommercial 3.0 Unported License, which is available at http://creativecommons.org/licenses/by-nc/3.0/ (you can get a more detailed description of this license on the Conversation and Community book page).
You can download the book for free in ePub, Kindle, and PDF formats at the XML Press eBook Store. The process is the same as buying any ebook in the store, but the price is $0.00.
This does mean that the print and ebook editions will no longer be available through traditional channels (Amazon, etc.).
Coupon Offer
In conjunction with taking Anne’s book out of print, we are offering 50% off all books in the XML Press eBook Store. Just use the coupon code: Conversation20 when you check out. So while you’re at the store, check out some of our other books. The code is valid through May 31, 2020.
Join XML Press author John Caldwell for a Voice and Tone Summit on Thursday, February 27, 2020, at 5:30 PM at ServiceNow, 4810 Eastgate Mall, San Diego, CA. For details and to sign up go to San Diego Content Strategy Meetup.
John will be joined by content design and strategy experts Catherine Cacheris Mayhew and Morgan Marie Quinn, who will share their experiences using and expanding those frameworks.
In the past, a transactional relationship with customers was sufficient. A simple experience that delivered a clear benefit, such as extra money in their pocket or the easy completion of a task, was all you needed to satisfy and retain existing customers. But times have changed. Today, more than ever, consumers gravitate toward—and increasingly crave—meaningful experiences.
The author of Voice and Tone Strategy, John Caldwell, is an established content design strategist in the field of software design, including software-as-a-service and marketing. Among his many accomplishments, he has helped teams at top companies craft and govern winning strategies for voice and tone across multiple products and platforms.
As the lead for content strategy at Intuit, he created and implemented a bold new strategy for voice that changed the game for TurboTax. John is a writing and innovation coach with more than 20 years of experience. In addition to user experience and content design, he has worked in magazine and broadcast journalism and continues to write on a wide array of topics, from tech to travel.
We have updated our privacy page to reflect the new California privacy law. The page summarizes the cookies we set and our policies regarding personally identifiable information.
There are no real changes in our policy, because we collect very little personally identifiable information (just for people who purchase products on store.xmlpress.com) and because we will never sell your personal information, nor will we reveal it to anyone unless required by law.
Localizing Employee Communications: A Handbook is a practical guide to ending conventional communication practices that stand in the way of effectively reaching employees around the world.
Adapting for language and culture is critical to reaching customers, and the same is true for busy employees. This book shows you how to navigate some of the biggest challenges in cross-border employee communications by partnering with local business units.
The author of Localizing Employee Communications: A Handbook, Ray Walsh, is an American content consultant based in Prague. A one-time journalist, English language teacher, and later employee communications manager, he has broad experience in content creation for various industries in settings that include global multinationals based in the US and Europe.
Ray has worked in Belgium, Germany, and the Czech Republic for a total of more than 15 years.
We just updated our Privacy Notice. Here are the changes:
Added a notice about our use of Amazon Affiliate links. Added a notice about the General Data Protection Regulation (GDPR) and our mailing lists. Removed the notice about Google Analytics, which we no longer use.
Latest News (Cybersecurity,The Content Wrangler Content Strategy Book Series)
Dovell Bonnett, who contributed the term Multi-Factor Authentication to The Language of Cybersecurity is making the PDF edition of his book, Making Passwords Secure: Fixing the weakest link in cybersecurity, available for a short time for free. To take advantage of this offer, which expires on July 12th, 2019, go to: Making Passwords Secure: Fixing […]
XML Press author Ray Gallon will be speaking at TC World China in Shanghai, May 30-31, 2019.
Ray, editor of The Language of Technical Communication, will be giving a presentation titled “The Challenge of Information 4.0” and a workshop titled “Cognitive science applied to user assistance.”
It’s good news/bad news at the STC Summit this year. The bad news is that after several years doing the bookstore, XML Press will not be at the Summit this year. We have enjoyed doing the bookstore, but for a variety of reasons, it’s impossible for us to do the store this year.
This year’s CMS/DITA North America will be held April 15-17, 2019, in Durham, North Carolina. Leigh White, author of DITA for Print, will be at the conference, as will many other leaders in the DITA world. You can get more information about the conference here.
