Over the last week, I’ve been reviewing drafts of Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation. I think it is going to be an important book that will help connect the dots between Web 2.0, aka the “Social Web,” and documentation.
Reading her book brought me to a revelation that, while [...]

Curious about social web? Wondering how you can use the social web to build a conversation with your customers and a community of interest around your products or services? Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation, will help you understand the social web and will teach you techniques and best [...]

Part Two in the continuing saga of installing and using the DITA Open Toolkit. Part One (check it out first if you haven’t, yet) followed the initial download and installation of the DITA Open Toolkit, version 1.4. With a few minor caveats, that worked just fine, so I decided to try the same thing on [...]

Looking for a way to increase team collaboration, manage your company’s knowledge, manage projects
with customers or suppliers, or give customers a better path for feedback?

If so, a wiki might be just what you need.

Alan J. Porter’s forthcoming book, WIKI: Grow Your Own for Fun and Profit, will show you how to take full advantage of [...]

XML Press is planning several new publications related to DITA. Our DITA Information Needs Survey collected data about what information about DITA you need.
The survey is now closed, and we will post a summary shortly.
If you participated in the survey, we will send you the full results. Thanks to everyone who participated.

This is the first in a series of articles that will follow a regular user setting up and using the DITA Open Toolkit. The plan is to install the toolkit on a Windows system (and possibly later, a Linux system), get it working, generate some representative content, and generate output in various forms. If that [...]

Tom Johnson just posted a podcast of an interview with Richard Hamilton, the author of Managing Writers: A Real World Guide to Managing Technical Documentation, at http://idratherbewriting.com.
The interview ranges across many of the topics discussed in the book, including hiring, motivating, evaluating writing samples, planning, and lots more. If you are interested in the book, [...]