technical communication

Technical Communication comes full circle

By Richard Hamilton, on June 8th, 2009

Over the last week, I’ve been reviewing drafts of Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation. I think it is going to be an important book that will help connect the dots between Web 2.0, aka the “Social Web,” and documentation.

Reading her book brought me to a revelation that, […]

XML Press to publish Conversation and Community: The Social Web for Documentation

By Richard Hamilton, on May 6th, 2009

Curious about social web? Wondering how you can use the social web to build a conversation with your customers and a community of interest around your products or services? Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation, will help you understand the social web and will teach you techniques and best […]