Contents

Coming Soon: Confluence, Tech Comm, Chocolate

By , on December 7th, 2011

In February, 2012, we will be publishing Confluence, Tech Comm, Chocolate by Sarah Maddox. If you want to know how to use a wiki for technical documentation (and you like chocolate), this is the book for you.

Sarah Maddox is well-known in the technical communication community for her widely read blog (ffeathers) and for […]

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DocBook 5: The Definitive Guide published today

By , on May 27th, 2010

DocBook 5: The Definitive Guide was published by O’Reilly Media today. The book, authored by Norman Walsh, Chair of the DocBook Technical Committee of OASIS, is the official reference for the standard and includes information about all of the elements and attributes, along with many examples.

One of the most widely used XML […]

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Hammers and Social Media

By , on November 13th, 2009

Seth Godin’s latest post, Hammer time, makes a point that has been bugging me for weeks. Companies, en masse, are selecting the marketing hammer to approach social media, and in large part are ignoring the most common, non-personal use of social media, namely solving problems and getting questions answered.

If you want […]

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Is Marketing Hijacking Social Media?

By , on November 11th, 2009

I keep a Google alert set for “social media.” It is without a doubt the most active of all my alerts. I’ve seen everything from headlines about how Fort Hood soldiers are using social media in the aftermath of the tragedy there, to a book review of Yes We Did – An Inside Look […]

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Technical Communication comes full circle

By , on June 8th, 2009

Over the last week, I’ve been reviewing drafts of Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation. I think it is going to be an important book that will help connect the dots between Web 2.0, aka the “Social Web,” and documentation.

Reading her book brought me to a revelation that, […]

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XML Press to publish Conversation and Community: The Social Web for Documentation

By , on May 6th, 2009

Curious about social web? Wondering how you can use the social web to build a conversation with your customers and a community of interest around your products or services? Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation, will help you understand the social web and will teach you techniques and best […]

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