Anne Gentle has decided that it’s time to take Conversation and Community: The Social Web for Documentation out of print. The social media landscape has changed radically in just a few years. While the information in the book is still valid and relevant, there are trends and technologies that were not in existence when Anne […]
Anne Gentle, author of Conversation and Community: The Social Web for Documentation, will be reading from her book at South by Southwest Interactive (SXSWi) at 12:30 on Tuesday, March 16.
From the description at SXSWi:
This book brings together the worlds of technical communication and social media. It shows how technical communicators can effectively […]
Seth Godin just published an excellent post titled, Is it too late to catch up? In it, he outlines a strategy for companies that have let the web and social media completely pass them by. In truth, I can’t imagine there are too many companies that are in this boat, but that doesn’t matter, […]
Seth Godin’s latest post, Hammer time, makes a point that has been bugging me for weeks. Companies, en masse, are selecting the marketing hammer to approach social media, and in large part are ignoring the most common, non-personal use of social media, namely solving problems and getting questions answered.
I keep a Google alert set for “social media.” It is without a doubt the most active of all my alerts. I’ve seen everything from headlines about how Fort Hood soldiers are using social media in the aftermath of the tragedy there, to a book review of Yes We Did – An Inside Look […]
Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation, is now available, so we took the opportunity to interview Anne about the impact of Social Media on technical communicators.
What is Social Media and the social web? How do blogs and wikis fit into this area of the web? […]
Here is the front cover art for Conversation and Community, designed by Patrick Davison. Both Anne and I are very pleased with both the cover art and the interior design of the book. And, in keeping with Anne’s commitment to Creative Commons Licensing, the pictures used in the cover are both under Creative […]
Over the last week, I’ve been reviewing drafts of Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation. I think it is going to be an important book that will help connect the dots between Web 2.0, aka the “Social Web,” and documentation.
Reading her book brought me to a revelation that, […]
Curious about social web? Wondering how you can use the social web to build a conversation with your customers and a community of interest around your products or services? Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation, will help you understand the social web and will teach you techniques and best […]
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“I love the examples you give from both the real world and pop culture” Lee Engfer, editor and writer at Mayo Clinic
“Based on real-life experience, the book is sure to resonate with [corporate communicators] and give them plenty of ideas on how to rethink and hopefully improve their current approach.” Libor Safar, Full review at Multilingual Magazine
