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Second Edition of Conversation and Community

The second edition of Anne Gentle’s Conversation and Community: The Social Web for Documentation is now generally available.

The second edition contains new chapters on building a content strategy, analyzing web techniques, and developing an open source strategy. Along with a greatly expanded bibliography and updates throughout, there are more interviews and more case studies.


Free Preview and a Chance to Win a Free Copy of Conversation and Community 2nd Edition

Anne Gentle has just finished the second edition of Conversation and Community: The Social Web for Documentation, and we expect the book to be available by the end of June.

To celebrate we are offering a free preview and are holding a drawing to give two lucky people free copies of the new […]

Managing Writers Webinar

Thanks to everyone who attended the “Managing Teams of Writers” webinar last Friday. We had about 250 attendees, with participation from all over the world.

We got a lot of questions, which will be compiled and answered within the next week or so. We will post an announcement when they are ready. If you were […]

Conversation and Community Available on Kindle

Anne Gentle’s Conversation and Community: The Social Web for Documentation is now available for the Kindle at

Anne also recently started a facebook page for her book at: You can get the latest information about the book and Anne, including information about upcoming appearances and book signings.


Anne Gentle at SXSWi

Anne Gentle reading at SXSWi

Anne Gentle read from her book, Conversation and Community: The Social Web for Documentation, at South by Southwest Interactive (SXSWi) on Tuesday, March 16 in Austin, TX. She had an attentive crowd that asked some great questions; clearly social media folks are interested in technical communication and technical […]

Anne Gentle to read at SXSWi

Anne Gentle, author of Conversation and Community: The Social Web for Documentation, will be reading from her book at South by Southwest Interactive (SXSWi) at 12:30 on Tuesday, March 16.

From the description at SXSWi:

This book brings together the worlds of technical communication and social media. It shows how technical communicators can effectively […]

Getting Started with Social Media

Seth Godin just published an excellent post titled, Is it too late to catch up? In it, he outlines a strategy for companies that have let the web and social media completely pass them by. In truth, I can’t imagine there are too many companies that are in this boat, but that doesn’t matter, […]

Hammers and Social Media

Seth Godin’s latest post, Hammer time, makes a point that has been bugging me for weeks. Companies, en masse, are selecting the marketing hammer to approach social media, and in large part are ignoring the most common, non-personal use of social media, namely solving problems and getting questions answered.

If you want […]

Is Marketing Hijacking Social Media?

I keep a Google alert set for “social media.” It is without a doubt the most active of all my alerts. I’ve seen everything from headlines about how Fort Hood soldiers are using social media in the aftermath of the tragedy there, to a book review of Yes We Did – An Inside Look […]

More Reviews of Conversation and Community

Updated — 9/21/2009

More reviews have come in for Anne Gentle’s Conversation and Community: The Social Web for Documentation. Here are a few highlights:

“This is a very important book. Not reading it is like sticking your head in the sand and waiting for your career to dissipate into oblivion. Your community […]