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Second Edition of Conversation and Community

The second edition of Anne Gentle’s Conversation and Community: The Social Web for Documentation is now generally available.

The second edition contains new chapters on building a content strategy, analyzing web techniques, and developing an open source strategy. Along with a greatly expanded bibliography and updates throughout, there are more interviews and more case studies.

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Free Preview and a Chance to Win a Free Copy of Conversation and Community 2nd Edition

Anne Gentle has just finished the second edition of Conversation and Community: The Social Web for Documentation, and we expect the book to be available by the end of June.

To celebrate we are offering a free preview and are holding a drawing to give two lucky people free copies of the new […]

Managing Writers Webinar

Thanks to everyone who attended the “Managing Teams of Writers” webinar last Friday. We had about 250 attendees, with participation from all over the world.

We got a lot of questions, which will be compiled and answered within the next week or so. We will post an announcement when they are ready. If you were […]

Conversation and Community Available on Kindle

Anne Gentle’s Conversation and Community: The Social Web for Documentation is now available for the Kindle at Amazon.com.

Anne also recently started a facebook page for her book at: http://facebook.com/conversationandcommunity/. You can get the latest information about the book and Anne, including information about upcoming appearances and book signings.

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Anne Gentle at SXSWi

Anne Gentle reading at SXSWi

Anne Gentle read from her book, Conversation and Community: The Social Web for Documentation, at South by Southwest Interactive (SXSWi) on Tuesday, March 16 in Austin, TX. She had an attentive crowd that asked some great questions; clearly social media folks are interested in technical communication and technical communicators […]

Anne Gentle to read at SXSWi

Anne Gentle, author of Conversation and Community: The Social Web for Documentation, will be reading from her book at South by Southwest Interactive (SXSWi) at 12:30 on Tuesday, March 16.

From the description at SXSWi:

This book brings together the worlds of technical communication and social media. It shows how technical communicators can effectively […]

Getting Started with Social Media

Seth Godin just published an excellent post titled, Is it too late to catch up? In it, he outlines a strategy for companies that have let the web and social media completely pass them by. In truth, I can’t imagine there are too many companies that are in this boat, but that doesn’t matter, […]

Hammers and Social Media

Seth Godin’s latest post, Hammer time, makes a point that has been bugging me for weeks. Companies, en masse, are selecting the marketing hammer to approach social media, and in large part are ignoring the most common, non-personal use of social media, namely solving problems and getting questions answered.

If you want […]

Is Marketing Hijacking Social Media?

I keep a Google alert set for “social media.” It is without a doubt the most active of all my alerts. I’ve seen everything from headlines about how Fort Hood soldiers are using social media in the aftermath of the tragedy there, to a book review of Yes We Did – An Inside Look […]

More Reviews of Conversation and Community

Updated — 9/21/2009

More reviews have come in for Anne Gentle’s Conversation and Community: The Social Web for Documentation. Here are a few highlights:

“This is a very important book. Not reading it is like sticking your head in the sand and waiting for your career to dissipate into oblivion. Your community […]