Curious about social web? Wondering how you can use the social web to build a conversation with your customers and a community of interest around your products or services? Anne Gentle’s new book, Conversation and Community: The Social Web for Documentation, will help you understand the social web and will teach you techniques and best practices for working conversation and community into your documentation using tools like tag clouds, blogs, wikis, and syndication.
About the Author
Anne Gentle is a senior technical writer who started blogging in 2005. She works at Advanced Solutions International and writes a professional blog about writing, wikis and information design at JustWriteClick.com, where she has an engaged and loyal readership.
Conversation and Community: The Social Web for Documentation will be published in mid-2009 by XML Press. XML Press is a new imprint dedicated to publications for technical communicators.