The complete Bibliography from Managing Writers: A Real World Guide to Managing Technical Documentation, by Richard L. Hamilton.

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Links last checked on November 11, 2010

Ambler, Scott W., IT Project Success Rates Survey:2007, August 2007.

Ament, Kurt, Single Sourcing: Building Modular Documentation, Noyes, 2002. ISBN 0-8155-1491-3.

Austin, Robert D., Measuring and Managing Performance in Organizations, Dorset House, 1996. ISBN 0-932633-36-6.

Beck, Kent et al., The Agile Manifesto, 2001.

Berk, Matthew, Website content management: covering the essentials, avoiding overspending, Jupiter Research, 2003. Summary at

Bosak, Jon, Closing Keynote, XML 2006, 2006.

Brooks, Frederick P., The Mythical Man-Month: Essays on Software Engineering, Anniversary Edition (2nd Edition), Addison-Wesley, 1995. ISBN 0-201-83595-9.

Buckingham, Marcus and Clifton, Donald O., Now, Discover Your Strengths, The Free Press, 2001. ISBN 0-7432-0114-0.

Coburn, Pip, The Change Function: Why Some Technologies Take Off and Others Crash and Burn, Portfolio, 2006. ISBN 1-59184-132-1.

Cockburn, Alistair, Writing Effective Use Cases (Agile Software Development Series), Addison-Wesley Professional, 2000. ISBN 0-201-70225-8.

Cockburn, Alistair, Alistair Cockburn’s Web Page/Wiki.

Deming, W. Edwards, Out of the Crisis, The MIT Press, 2000. ISBN 978-0262541152.

DePalma, Donald A., Rage Against the Content Management Machine, Common Sense Advisory, 2003.

Dicks, R. Stanley, Management Principles and Practices for Technical Communicators (Part of the Allyn & Bacon Series in Technical Communication), Longman, 2003. ISBN 0-321-16523-3.

Dijkstra, Edsger W., Go To Statement Considered Harmful, 1968.

Goldfarb, Charles F., The Roots of SGML: A Personal Recollection, 1996.

Hackos, JoAnn T., Managing Your Documentation Projects, John Wiley & Sons, Inc., 1994. ISBN 0-471-59099-1.

Hackos, JoAnn T., Information Development: Managing Your Documentation Projects, Portfolio, and People, John Wiley & Sons, Inc., 2007. ISBN 0-471-77711-0.

Haramundanis, Kathy and Rowland, Larry. Experience Paper – A Content Reuse Documentation Design Experience. 2007.

Hay Group, Rewarding India: Tradition Meets Transformation. 2008.

International Standards Organization (ISO), ISO 8879:1986 Information processing – Text and office systems – Standard Generalized Markup Language (SGML), 1986.

Kelly, Neon, High failure rate hits IT projects, Computing, 2007.

Kotter, John P., Leading Change, Harvard Business School Press, 1996. ISBN 0-87584-747-1.

Kotter, John P., Power and Influence, The Free Press, 1985 (paperback 2008). ISBN 978-1439146798.

Nielsen, Jakob, Concise, SCANNABLE, and Objective: How to Write for the Web.

Nielsen, Jakob, How Little Do Users Read?, May 6, 2008.

Nielsen, Jakob, Writing for the Web, a compilation of Nielsen’s articles about writing for the web.

Redish, Janice (Ginny), Letting Go of the Words: Writing Web Content that Works, Morgan Kaufmann, 2007. ISBN 0-12-369486-8.

Rogers, William P., Report of the Presidential Commission on the Space Shuttle Challenger Accident. 1986.

Rosenfeld, Louis and Morville, Peter., Information Architecture for the World Wide Web: Designing Large-Scale Web Sites, O’Reilly, 2006. ISBN 0-596-52734-9.

Scrum Alliance,

Sperberg-McQueen, C. M. and Burnard, Lou, A Gentle Introduction to SGML. 1994.

Spolsky, Joel, Joel on Software: And on Diverse and Occasionally Related Matters That Will Prove of Interest to Software Developers, Designers, and Managers, and to Those Who, Whether by Good Fortune or Ill Luck, Work with Them in Some Capacity, Apress, 2004. ISBN 1-59059-389-8.

Spolsky, Joel, More Joel on Software: Further Thoughts on Diverse and Occasionally Related Matters That Will Prove of Interest to Software Developers, Designers, and … or Ill Luck, Work with Them in Some Capacity, Apress, 2008, ISBN 978-1-4302-0987-4.

Bartell, Alexandra L., Schultz, Laura D., and Spyridakis, Jan H., The Effect of Heading Frequency on Comprehension of Print versus Online Information, Technical Communication, November, 2006, vol. 53, no. 4, 416-426.

Strunk, William and White, E. B., The Elements of Style, Fourth Edition, Longman, 1999. ISBN 978-0205309023.

Stayton, Bob, DocBook XSL: The Complete Guide (4th Edition), Sagehill Enterprises, 2007. ISBN 0-9741521-3-7.

Walsh, Norman and Muellner, Leonard, DocBook: The Definitive Guide (O’Reilly XML), O’Reilly & Associates, Inc., 1999. ISBN 1-56592-580-7. NOTE: this edition is out of date, but a new edition for DocBook 5.0 is in the works. In the meantime, go online to: DocBook: The Definitive Guide, Version 5.0

Weinreich, Harald. Not Quite the Average: An Empirical Study of Web Use, February 2008. NOTE: the abstract is available on line; the full article is available to subscribers to: ACM Digital Library, Online & Print TWEB, or Online TWEB.

World Wide Web Consortium, Extensible Markup Language (XML) 1.0 (Fourth Edition), 16 August 2006.

Wolverton, Ray W., The Cost of Developing Large-Scale Software, IEEE Transactions on Computers, IEEE, June 1974, vol. c-23, no. 6, 615-636.

Wurman, Richard Sau,. Information Anxiety 2, Que, 2000. ISBN 0-7897-2410-3.